How to Contact Support
At Right Servers Inc., we're committed to providing you with exceptional support. This article will guide you on how to reach out to us for assistance.Our primary method of support is through our client portal ticket system. This allows us to efficiently manage and respond to your inquiries.
Opening a Support Ticket
To open a support ticket, follow these steps:- Log in to the client portal.
- Navigate to Support → Open New Ticket.
- Choose the relevant support department from the list.
- Fill in the subject and message fields with as much detail as possible.
- Click submit to send your ticket.
Choosing the Right Support Department
To ensure your inquiry is directed to the right team, please choose the department that best fits your issue:- Technical Support: For service issues, configuration problems, access difficulties, errors, or any technical-related concerns.
- Billing Support: For inquiries about invoices, payments, payment failures, account credit, or billing-related questions.
- Sales Support: For new orders, upgrades, quotes, product information, or sales-related queries.
Tips for Faster Support
To help us assist you more efficiently:- Including your service name or IP address helps us locate your account quickly.
- Clearly describe the problem you're experiencing.
- If applicable, include any error messages you've encountered.
- Screenshots can be very helpful in understanding your issue.
Email Support
Alternatively, you can also reach out to our support departments directly via email:- support@rightservers.com for technical support.
- billing@rightservers.com for billing support.
- sales@rightservers.com for sales support.
