Payment Troubleshooting
If you're experiencing issues with a payment, don't worry! This article will walk you through common problems and solutions to help resolve the issue.
Payment Failed or Declined
If your payment failed or was declined, try these steps:
- Double-check that your card details are correct, including the expiration date and security code.
- Ensure you have sufficient funds in your account to cover the payment.
- Try using a different payment method to see if the issue is specific to one card or payment type.
- If the decline persists, contact your bank to verify that they are not blocking the transaction.
PayPal Payment Not Going Through
If you're having trouble with a PayPal payment:
- Some PayPal accounts may decline recurring subscriptions. Try paying directly through our client portal instead of using the PayPal subscription.
- Make sure your PayPal account is verified and has a valid funding source.
Cryptocurrency (USDC) Payment Not Reflecting
If you've sent a cryptocurrency payment but it hasn't appeared in your account:
- Blockchain confirmations can take time. Wait for at least 30 minutes to allow for processing.
- If the invoice still shows unpaid after 30 minutes, open a billing ticket with the following information:
- Transaction ID
- Amount sent
- Network used
- Wallet address sent to
- Please do not send multiple payments for the same invoice.
Invoices Show Unpaid After Payment
If you've paid an invoice but it still shows as unpaid:
- Wait a few minutes to allow our system to update. Sometimes, there may be a delay in processing.
- If the issue persists, open a ticket with your payment confirmation or receipt attached.
Card Expired or About to Expire
To avoid service interruption:
- Update your card details in our client portal before it expires.
How to Retry a Failed Payment
If you need to retry a failed payment, follow these steps:
- Log in to your account at portal.rightservers.com.
- Find the unpaid invoice.
- Click "Pay" and try again with a different payment method if necessary.
Still Having Trouble?
If none of these solutions resolve your issue, please don't hesitate to reach out:
- Open a billing ticket at portal.rightservers.com.
- Email billing@rightservers.com with your invoice number and payment details.
At Right Servers Inc., we're here to help you resolve any billing issues quickly. Thank you for choosing us!
